// overview
Your IT, Fully Managed
Stop firefighting IT issues and start focusing on your business. Our Managed IT Services provide proactive monitoring, helpdesk support, patch management, and strategic IT leadership — all for a predictable monthly cost.
We act as your outsourced IT department — or as an extension of your in-house team. Either way, you get enterprise-grade IT without the enterprise-grade headcount.
SERVICE TIERS
// services
What's Included
// process
Onboarding in 4 Steps
IT Environment Discovery
Full audit of your existing infrastructure, systems, licences, contracts, and pain points. We document everything before touching anything.
Tool Deployment & Integration
Install monitoring agents, configure backup systems, set up helpdesk platform, and integrate with your existing workflows — typically within 5 business days.
Team Onboarding & Quick Wins
End-user introduction, support channel setup, and immediate remediation of any critical issues identified during discovery.
Ongoing Management & QBRs
Monthly performance reports, quarterly business reviews, and a continuously evolving IT roadmap aligned to your business growth.
// faq
Frequently Asked Questions
Absolutely. Many clients use us to supplement their in-house team — handling helpdesk overflow, after-hours coverage, specialist projects, or areas where their team lacks expertise.
Critical P1 issues (outages) get a response within 15 minutes, 24/7. High-priority issues within 1 hour. Standard requests within 4 business hours. All SLAs are contractually guaranteed.
Our standard agreements are 12 months to ensure we can build the deep system knowledge needed to support you effectively. We do offer month-to-month options at a premium for clients who need flexibility.